399db's Terms & Conditions — Clear, Simple, and Straightforward

These Terms & Conditions form a legal agreement between 399db (hereinafter referred to as the "Platform" or "we") and its users. 399db is an internationally licensed online gaming and betting platform serving users in Bangladesh.

These Terms & Conditions are available in both Bengali and English. In the event of any dispute, the Bengali version shall take precedence.

The following conditions apply to opening and using an account at 399db:

• You must be 18 years of age or older at the time of registration.
• Each individual may register only one account. If multiple accounts are found, all will be closed and the balances forfeited.
• All information provided at registration must be completely truthful, accurate, and your own. Providing false information will result in account closure.
• Do not share your account login credentials with anyone. 399db will not be held responsible for any loss resulting from third-party access.
• If you notice any suspicious activity on your account, report it to 399db support immediately.

To prevent fraud and ensure security, 399db may carry out identity verification (Know Your Customer) in certain cases:

• For large withdrawals, a copy of your National ID (NID) or passport may be requested.
• Unusual transactions may require additional verification.
• 399db reserves the right to withhold withdrawals until the KYC process has been completed.
• If any submitted documents are found to be false or fraudulent, the account will be permanently closed.

Transaction policies on 399db:

• Deposits and withdrawals must be made only from a mobile banking account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• 399db reserves the right to suspend transactions where money laundering is suspected.

All users must be familiar with 399db's betting policies:

• Once a bet is confirmed, it cannot be cancelled under any circumstances.
• The odds displayed at the time a bet is placed are final. If odds change afterwards, the original odds at the time of placement will apply.
• If a match is abandoned, all bets will be voided and stakes fully refunded.
• In cricket, if a result is determined by the DLS method, bets will be settled accordingly.
• 399db reserves the right to void any bet placed due to a system error or factual inaccuracy.
• Maximum bet amounts may vary depending on the type of game and market.

The following general terms and conditions apply to all bonuses and promotions at 399db:

• Each bonus can only be claimed once per account.
• Bonus funds cannot be withdrawn directly — a specified wagering requirement must be completed first.
• Winnings earned through bonus funds are eligible for withdrawal.
• Any unused bonus will be automatically cancelled once the promotion period expires.
• 399db reserves the right to cancel any bonus if abuse is suspected.

Additional terms may apply to specific promotions. These will be stated on the relevant promotion page.

The following activities are strictly prohibited on 399db. Involvement in any one of them will result in immediate account closure and balance forfeiture:

• Opening or operating multiple accounts.
• Operating an account using another person's identity or information.
• Bonus abuse or exploitation of system vulnerabilities.
• Attempting to influence or manipulate the outcome of any game.
• Money laundering or any other form of illegal financial activity.
• Attempting to hack, deploy malware, or carry out any other technical attack.
• Harassing or defrauding other users.

399db takes the protection of your personal information very seriously:

• Information provided at registration will be used solely for account management and legal purposes.
• Your personal information will never be sold or shared with third parties.
• Information may be disclosed in response to lawful requests from law enforcement authorities.
• All data is stored under 256-bit SSL encryption.

For more information, visit our Privacy Policy Read.

399db believes gaming is only enjoyable when it is controlled and done responsibly. As part of our responsible gaming policy:

• Age Verification: No one under the age of 18 is permitted to open an account or play.
• Spending Limits: Users can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Option to temporarily or permanently close your account at any time.
• Cooling-Off Period: Breaks can be taken for anywhere from 24 hours up to 6 months.

For more information, visit our Responsible Play View page.

Important information regarding these terms and conditions:

• 399db may update these Terms & Conditions at any time. Any changes will be published on the website.
• For significant changes to the Terms & Conditions, advance notice will be provided via email or SMS.
• In the event of any dispute, 399db Support must be contacted in the first instance.
• This agreement is governed by international gaming laws and the regulations of 399db's licensing authority.
• If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.