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399db FAQ — All Your Questions Answers in Bengali

From withdrawals and promotions to bet records and cricket betting — find straightforward answers to all your questions here.

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Instant Withdrawals

Most Frequently Asked Questions

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Withdrawals at 399db No Fees — The full amount you withdraw will be deposited directly into your bKash, Nagad, or Rocket account.

Limit Details:

  • Minimum Withdrawal: ৳500
  • Daily Maximum: ৳2,00,000
  • Maximum per transaction: ৳50,000
  • Monthly Maximum: ৳50,00,000 (For KYC-verified accounts)

Duration: Standard Withdrawal Request 15 minutes to 2 hours processed within. During peak hours, it may take up to 24 hours. If your KYC verification is incomplete, your first withdrawal may take a little longer — so upload your NID right after registering.

Bonus funds require a specified wager to be completed before withdrawal. Details Terms & Conditions page.

All current promotions on 399db On the Promotions page All in one place. You can browse without logging in, but you'll need to log in to claim any offer.

Update Schedule:

  • Daily Offers: A new daily reload bonus goes live every day at midnight.
  • Weekly Offers: Weekly cashback and refund offers drop every Sunday morning.
  • Special Tournament Offers: Special bonuses are available during the World Cup, IPL, and BPL.
  • VIP Offers: Personalised offers for regular members — check your notifications after logging in.

Turn on 399db notifications and regularly check the Promotions Page Check it out.

After logging in, you'll find this information in two separate sections on your account dashboard:

How to View Your Bet History:

  • Click the profile icon at the top
  • Select "My Bets" or the "Bet History" option
  • Filter by date, sport type, or status (won / lost / ongoing)
  • Click on any bet to view its details — odds, stake, and result

Transaction History:

  • The "Wallet" or "Transaction History" section shows a full list of all your deposits and withdrawals
  • Each transaction includes a transaction ID and timestamp
  • Records from the last 3 months are available directly; for older records, contact support

If you notice any discrepancy in a transaction, take the transaction ID and Help Center contact us.

399db offers two distinct features — Live Score and Live Streaming:

Live Scores (for everyone):

  • The "Live" section in the header shows real-time scores for all ongoing matches
  • Scores for cricket, football, tennis, and 30+ other sports update every 30 seconds
  • Viewable without logging in

Live Streaming (login required):

  • Live streaming is unlocked if you have a balance in your account or have placed a bet on that match
  • If you see a "Live" icon next to a match, the stream is active
  • Stream in HD quality on mobile too

To follow Live Betting and scores side by side Match Odds Page Visit now.

An Accumulator (or Acca) combines bets on multiple matches into a single ticket. If all selections are correct, the odds multiply — giving you a potentially massive payout.

How to do it — step by step:

  • Go to the Sports section and click on the odds for any match — it will be added to your bet slip
  • Click the odds on another match — both will appear in your bet slip
  • Look for the "Accumulator" or "Multi" option at the top of the slip — select it
  • The total odds will multiply automatically; enter your stake and tap "Place Bet"

A Few Important Things to Know:

  • Minimum 2, maximum 20 Matches can be combined
  • If a single match in your accumulator loses, the entire accumulator is lost
  • Minimum Bet: ৳50
  • Special Accumulator Bonus: Bet on 5+ matches and earn an extra 5–10% bonus on winnings

Strategy: For beginners, it's best to start with 2–3 matches. More matches mean bigger rewards, but the risk increases too.

399db offers three options — cooling-off, self-exclusion, and permanent deactivation:

1. Cooling-Off (Temporary Break):

  • Settings → "Responsible Gaming" → "Take a Break"
  • Choose from 24 hours / 7 days / 14 days / 30 days
  • Takes effect immediately — you will not be able to log in or place bets during this period
  • Access will be restored automatically once the period ends

2. Self-Exclusion:

  • Anywhere from 6 months to 5 years, or permanently
  • Submit a support request — it will be processed within 24 hours
  • Withdrawals can be made when you have a balance during this time

3. Permanent Deactivation (Account Deletion):

  • Send an Email: support@399db.biz
  • Subject: "Account Deletion Request"
  • Withdraw any remaining balance first
  • Processing Time: 7–14 business days

To learn more Responsible Gaming Page page.

Cricket is the most popular sport on 399db. We cover everything from Bangladesh matches to the IPL and World Cup.

Available markets:

  • Match Winner: Which team will win
  • Toss Winner: Which team will win the toss
  • Top Batsman: Which batter will score the most runs
  • Top Wicket-Taker (Top Bowler): Who will take the most wickets
  • Over/Under: Whether the total runs will be over or under a specific number
  • Powerplay Score: How many runs will be scored in the first 6 overs
  • Live Betting: Odds change after every ball during a live match

How to get started:

  • Log in → Sports → select Cricket
  • View the list of ongoing and upcoming matches
  • Click the odds on your preferred market → Enter the amount → Confirm

BPL and Bangladesh international matches feature special boosted odds — keep an eye on the promotions page.

List of Questions
1
Withdrawal Fees & Limits
2
When & How Often Are Promotions Updated
3
Bet & Transaction History
4
Live Scores & Live Streaming
5
How to Place an Accumulator Bet
6
Account Suspension or Deletion
7
Getting Started with Cricket Betting
Didn't find your answer?

Visit the Help Centre for more detailed guides, or speak directly with support.

Help Center

Email: support@399db.biz

Why Choose 399db

These are the reasons why millions of Bangladeshis use 399db every day

Instant Payments

Deposit or withdraw via bKash, Nagad, and Rocket — transactions completed in minutes. No hidden fees.

Licensed & Secure

Internationally licensed. Your data and funds are fully protected with 256-bit SSL encryption.

Fully in Bengali

Interface, guides, and 24/7 support — all in Bangla. Language will never be a barrier.

50+ Sports

Cricket, football, tennis, kabaddi, e-sports — all in one account. Live betting is available too.

Regular Bonuses

From welcome bonuses to daily reloads — fresh offers every day. Earn loyalty points and redeem them for exclusive rewards.

Mobile-First

Easy to use on smartphones — every feature is clear even on small screens. Works in the browser with no app needed.

399db FAQ — Why This Page Is Useful

Whether you're new or experienced on any online platform, questions are inevitable. This FAQ page on 399db has been built around the questions our members ask most. From Dhaka, Chittagong, Sylhet, Rajshahi — members across Bangladesh keep asking the same things, so we've compiled them all right here.

First-time 399db users often wonder — are there any fees on withdrawals? How long do promotions last? Can I place live bets on cricket matches? Instead of hunting for answers, this page has everything you need in one place.

What to Do If You Can't Find Your Question

For any questions beyond these 7, visit 399db's Help Center Visit the page for a detailed guide. Or speak directly with our support team via Live Chat — get instant replies in Bengali, 24 hours a day.

A member from Sylhet once said, "I didn't understand accumulators at first. After reading the FAQ, I got the hang of it — now I regularly put together 4–5 team accumulators." That's exactly the experience 399db aims to deliver — clear information, no confusion.

Bookmark this page

This FAQ page is updated regularly. Whenever new features or rules are introduced, the relevant questions are added here too. Bookmark this page — it should be your first stop whenever you need answers.

The information on this FAQ page is accurate as of the last update date. If specific bonus terms or payment limits change, Terms & Conditions page.

Haven't started yet?

Got your answers — now place your bets

Register at 399db and get a welcome bonus of up to ৳2,000 on your first deposit.

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18+ Only 100% Secure ৳2,000 Bonus

Play responsibly. For assistance: support@399db.biz

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