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On 399db Responsible Gaming — Keep the fun in control

Gaming is fun — and it stays that way when you play within your limits. 399db wants you to enjoy yourself, but responsibly. This page has all the tools, guides, and safety information you need.

Play Safe Get Help
Set Your Own Limits
Deposit & Time Limits
Take a Break
Cool-Off Anytime
Self-Exclusion
Long-Term Break
24/7 Support
Chat in Bangla
18+ Only
Data Secure
Spend Control Features
Set a Time Limit
Voluntary Exclusion

Core Principles of Responsible Gaming

Follow these six principles to keep gaming enjoyable every time

Budget

Only spend what you can afford to lose

Think of what you spend on gaming as an entertainment budget — just like going to the movies or eating out. Never play with household money or borrowed funds.

Time

Track How Long You Play

Spending long hours gaming in one stretch can be a warning sign. Set a daily time limit for yourself — and stick to it.

Mindset

Don't Chase Your Losses

Chasing losses is the most dangerous habit in gaming. Wins and losses are both part of the game — learn to take a loss in stride.

Status

Don't play when you're feeling down or under stress

Avoid gaming when you're stressed, angry, or anxious. Your judgment is impaired in those moments, and you're more likely to overspend.

Family

Watch out if you're spending less time with your family

If gaming is cutting into the time you spend with family, friends, or work, that's a sign of a problem. Gaming should be one part of your life — not all of it.

Awareness

Gaming relies on chance, not skill

The outcome of any bet is never guaranteed. No "strategy" or "system" can ensure a win — always keep that in mind when you play.

399db's Responsible Gaming Tools

Use these tools completely free to stay in control of your gaming

01

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit amount. Once a limit is applied, it takes effect immediately.

Monthly Limit: ৳5,000 Used: ৳3,200
Remaining: ৳1,800 (36%)
How to Set It Up
1
Go to Account Settings
2
Open the "Responsible Gaming" tab
3
Enter the Amount and Save
02

Time Limit

Set a maximum daily time limit for how long you stay on the platform. Once the time is up, you'll be logged out automatically.

Daily Limit: 2 Hours Used: 1 hr 10 min
Remaining: 50 minutes
How to Set It Up
1
Open Profile Settings
2
Select the "Session Limit" option
3
Select the Hours and Save
03

Cooling-Off Period

If you need a short break, pause your account for anywhere between 24 hours and 30 days. During this period, you won't be able to log in or place any bets.

Choose Your Break Duration
24 Hours 7 Days 14 Days 30 Days
How to do it
1
Select "Break" from Settings
2
Select a Duration
3
Confirm — Takes Effect Immediately
04

Self-Exclusion

If you're dealing with long-term issues, you can request an account suspension for 6 months to 5 years, or permanently.

Attempting to open a new account during a self-exclusion period is a violation of the rules.

How to Apply
1
Contact Support
2
Specify the Duration
3
Takes effect within 24 hours
05

Reality Check Reminder

At regular intervals, you'll receive an on-screen reminder showing how long you've been playing and how much you've spent.

Reminder Break
30 Minutes 1 Hour 2 Hours
How to Enable
1
Go to Notification Settings
2
Enable "Reality Check"
3
Choose Your Break Time
06

Loss Limit

Betting stops automatically once you hit a set loss amount — on a daily or weekly basis.

Daily Loss Limit: ৳1,000 Lost: ৳380
Remaining limit: ৳620
How to Set It Up
1
Find "Loss Limit" in Settings
2
Enter Amount & Duration
3
Save

Ask Yourself

If you answer "Yes" to any of the questions below, please speak with 399db Support.

Are you betting with money meant for essential household expenses?

Keep coming back to "chase your losses"?

Losing sleep or can't stop thinking about gaming?

Are you hiding your gaming from family or friends?

Are you gaming with borrowed money or by dipping into your savings?

Can't stop even when you want to?

Recognize the warning signs

Healthy Gaming

You're sticking to your budget, accepting losses gracefully, and spending quality time with your family as normal.

Warning Level

You're occasionally exceeding your budget, thinking about gaming more often, and finding it harder to focus on work or studies.

When to Seek Help

Losing control, facing financial difficulties, and straining relationships with family.

Quick Self-Check
How many times last week did you deposit more than your budget?
Great! You're currently maintaining healthy gaming habits. Keep it up by staying within your 399db deposit limits.
Caution needed. Going over your budget can be the start of a problem. Use 399db's deposit limit and cooling-off tools, or reach out to Support.

Why Responsible Gaming Matters

Online gaming is growing fast in Bangladesh. Every day, thousands of people bet on cricket or football, enter lotteries, or play slots on platforms like 399db. Most see it as entertainment — which is perfectly normal. For a small number, however, it can become a problem.

A member from Chittagong once told 399db Support, "I didn't even realize when it became a habit." Those words hit us hard. From that point on, 399db committed to making its responsible gaming tools more accessible.

Why 399db Talks About This

Many wonder why a gaming company would talk about responsible gaming. At 399db, we believe a lasting relationship is only possible when our users are healthy and happy. A member who plays for enjoyment keeps coming back. A member who runs into trouble doesn't just hurt themselves — the whole family suffers.

That's why 399db follows the guidelines of international responsible gaming organizations and has built tools directly into the platform to help users stay in control.

Budget Planning — A Simple Rule

Set aside a dedicated gaming budget. At the start of each month, decide how much you can afford to spend on gaming — an amount whose loss won't affect your household, studies, or essential needs. Enter that amount in 399db's deposit limit tool so you simply can't overspend, even if you want to.

A young member from Narayanganj once shared, "In my first month, I played without setting any limits and ended up spending way too much. Now, on the 1st of every month, I set my own limit — and I never go over it." That one simple habit makes all the difference.

Asking for help is not a weakness

Many people feel ashamed to admit a problem or ask for help. In reality, it takes courage. 399db's support team handles every conversation with complete confidentiality — no one will know. If you feel gaming is affecting your life, chat with 399db's live support today.

Important: Gaming addiction is a recognized mental health condition in Bangladesh. Seek professional counseling if needed. 399db Support support@399db.biz, and we'll point you in the right direction.

FAQ

Odds are a number that tells you how much you'll receive if you win. 399db displays odds in decimal format, which is the easiest to understand.

It's simple: Your stake × odds = total return.

Example: Say you place a ৳100 bet at odds of 2.50 — if you win, you receive ৳250 (a profit of ৳150, since your original ৳100 is returned).

The higher the odds, the lower the chance of winning — but the greater the reward. Odds of 1.95 mean roughly even chances; a ৳100 bet would return ৳195 if you win.

Yes, 399db holds a valid license from an international gaming authority. This means regular audits are conducted, funds are protected, and there is full accountability to the regulatory body.

Funds deposited by users are kept separate from 399db's operational expenses — this is known as "segregated funds," a mandatory requirement under international gaming licenses.

Over 5 million registered members and a track record of distributing BDT 800 million+ in prizes — that's the strongest proof of 399db's credibility.

Start Responsibly

Keep the fun within limits — 399db is always here for you

Register, set your own budget and time limits, and enjoy responsible entertainment on 399db.

Register Safely Help Center
18+ Only
Free Limit Tools
24/7 Support

For help with a gaming problem: support@399db.biz

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